Please be aware that some shipping delays may occur both into and out of the store. If dispatch is delayed by more than one week, we will inform you accordingly. For confirmation of estimated delivery times, feel free to contact the store at any time.

Freight Charges (including GST):

• Bay of Plenty, Auckland, Hamilton, and Coromandel: $13.00
• North Island: $17.00
• South Island: $23.00

Additional Charges:

• Rural Delivery: $7.50 surcharge
• Dangerous Goods: $6.00 surcharge

For a personalized freight quote based on your order, please contact the store.

Cancellation Policy:

In rare instances, we may need to cancel your order due to unforeseen circumstances. If this occurs, we will notify you promptly and provide a full refund. Such situations are uncommon and typically arise only when it becomes impractical for us to fulfil the order.

* Versatile Products reserves the right to cancel orders if costs exceed our projections due to factors such as price increases, freight costs, or other external factors. In such cases, we will contact you to discuss the issue and any potential additional charges, and we will reach a mutual agreement before proceeding.

** Please note that while these circumstances are rare, there may be occasions where the size of the parcel, type of product, or delivery address make the sale unfeasible. We apologise for any inconvenience this may cause and appreciate your understanding.